Contact us
Questions about monitoring, your account or the upcoming Business plan? We usually reply within two business days.
Account help
Can't log in? Try resetting your password. Confirmation email missing? Check your spam folder first.
Business plan
Need more websites, custom intervals or team access? Tell us what you need. The Business plan is planned and not yet available.
Privacy requests
To access or delete your data, choose "Privacy request" as the topic, or delete your account directly from your settings.
Before you write: common questions
Many questions about alerts, monitoring results and accounts are answered here. If yours isn't, use the form above.
How quickly will I get a reply?
We usually reply within two business days. Messages about account access and incorrect monitoring results are handled first.
What should I include when reporting a monitoring problem?
Tell us the website address, the approximate time of the check in UTC, what you expected to see and what the dashboard showed. If you received an alert, the incident time and failure reason from the email help us find the exact check quickly.
My website works, but UptimeStats says it is down. Why?
The most common cause is a firewall, bot protection or CDN rule that blocks automated requests. Our checks identify themselves with the User-Agent UptimeStatsBot/1.0. Allow this User-Agent in your security settings, then check the latest results on the website details page. The failure reason shown there (for example timeout, SSL error or HTTP 403) usually points to the cause.
I didn't receive the confirmation email. What can I do?
Check your spam and promotions folders first, then use the resend button on the confirmation page. Confirmation links are valid for 48 hours. If the address was mistyped, simply start again from the homepage with the correct email.
How do I delete my account or my data?
You can delete your account at any time in Account settings. This removes your websites and all monitoring history immediately. For other privacy requests, such as a copy of your data, choose "Privacy request" as the topic.
Can I get more websites or faster checks than the Free plan allows?
The Pro and Business plans with more websites and shorter check intervals are planned but not available yet. If you need them, choose "Business plan" as the topic and tell us how many websites and which interval you need. This helps us prioritise.
Looking for technical background? Read How to Check If a Website Is Online or Down or browse all monitoring guides.